Automobilio nuoma lengvai ir greitai!

Ne pirmą kartą nuomojam šioj kompanijoj, klientų aptarnavimas mandagus, automobiliai švarūs, nauji, malonūs vairuoti. Deja, 4 žvaigždutės tik todėl kad išsirinkom šiek tiek brangesnį, bet didesnį automobilį, bet gavom kitą, mažesnį automobilį, nes jis priklauso tai pačiai automobilių grupei, kadangi kompanija negarantuoja išsirinkto automobilio. Šiuo atveju permokėjom kai galėjom iškart pasirinkti pigesnį variantą. Rodyti mažiau

I have rented a few times from Alamo / Admita. Generally was ok. On my last rental I been charged for cleaning charge after the bird strike. Despite having full insurance and an initial report from Admita that the front bumper is scratched (accident covered by insurance), later I was issued a cleaning charge without any explanation or substantiation. I received no replies to my emails. During a call with an Admita employee, I was told that the charges against me were incorrect. However, the next day, another employee strongly denied the previous day's call, sticking to the unreasonable charges. After four days of chasing for cleaning substantiation, I was finally sent a picture of what was supposedly damaged, along with irrelevant receipts that had nothing to do with the charges. Very poor communication and a lack of understanding that charges need to be explained to the customer in a detailed way before deducting the money, and not to hide behind ‘no reply’ emails. This is the last time I rented a car through Alamo/Admita. Update on the previous review: Admita had come back and solved the issue. Rodyti mažiau