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Admita (Enterprise Car Rental), Vilnius I’ve been renting with Admita for 10+ years and they remain the best in Vilnius for quality and price. The team is professional, friendly, and trustworthy—I’ve never had any nonsense around “mystery scratches” or surprise damage claims. Pick-up and drop-off are smooth and on time. Fleet is mostly solid mid-range cars (VW Passat, Škoda Superb, Toyota RAV4). I’d love to see a premium/luxury option (Lexus, BMW, etc.) in the future. Only caveat: there’s a €15 cleaning fee unless you return the car completely clean inside and out. It would be great if this were clearly stated in the booking flow. Overall, a reliable, fairly priced rental company with excellent service. Well done, team. Rodyti mažiau

The person that gave me my car said that they got my order 30 min ago, even tho i ordered it 2-3 WEEKS before hand. He then charged me 25 euros for a late night fee, wich should be included in the price at booking. I ordered a golf, got a passat stationwagen... huge car compared to what i wanted. Now they claim that I've made a traffic violation. They don't have a ticket that shows the violation, and have automatically deducted 75 euros for a ADMINSTRATION FEE! 75 Euros for them to send me an email with no evidence, on top of that they are telling me that I have to pay the ticket also, wich I don't have a clue about. I think this is just some made up scam. Be careful. They will take your credit card information at arrival and write it down, and deduct you automatically without authorization from you. (Answer to admita): Youre saying that they late night fee should be included in the price for my third party online booking, yet you still charged me the late night fee. I have contacted you on e-mail, but you are not answering your e-mails. Stop trying to make it look like you care. Rodyti mažiau

Renters bewareAlthough the staff are pleasant, service is quite slow. When returning the vehicle there were at least 4 other people in the back at one point with only one person at the front desk. Had to wait 25 minutes to collect my invoice and complain that they forgot to include a snow brush/ ice scrapper in my vehicle for my rental. I had to buy one out of pocket at the gas station the next day.If you rent a vehicle with a credit card that has accident coverage and damage waiver protection like I have available through my personal business credit card provider, then do you typically decline the rental agency's coverage right? That was my case with a recent rental through Admita. Unfortunately, the vehicle I rented was returned with a scratched front bumper and therefore I was on the hook for the damages. I've rented many vehicles over the years for business purposes and sometimes accidents happen and we pay for the consequences. But here's where you can tell rental car companies apart from one another:Good Rental Agencies:Will often withhold charging the renter for damages for period of up to a couple of weeks until a repair estimate can be obtained for accident claim proof. They do have your credit card on file so it's not like you won't pay at some point.Bad Rental Agencies:They inform you of the damage, add an administrative fee for inspecting the damage (themselves), arbitrarily come up with a damage amount, and do not provide you with a repair estimate for your insurer to validate the claim.Admita falls under the bad rental agency group for that reason. I was charged 1,060 Euro 4 days after returning the vehicle for a scratch to a bumper which will never get fixed. I'm not a body repair person, but something tells me they're going to pocket the amount and carry on like nothing happened.Will Admita provide a damage repair estimate? If they don't because it says in their contract they're not obligated to, then all the more reason steer clear from renting any vehicle from these guys. Rodyti mažiau